Word Information Services, Inc.

Providing solutions to improve productivity, communication and organization!

More About Us

Phone: 215.947.5490

Fax: 215.947.5787

E-mail: wordinfoservices@verizon.net
Text Box: Marlene Stocks, Principal Marlene Stocks is an entrepreneur with proven expertise in software training and consulting. She is President of Word Information Services, Inc., a software training consulting practice that she founded in 1983. The firm has a client base that includes international corporations, small to medium sized companies, school districts, government agencies and individuals. Her clients include Rohm and Haas Company, Bristol Myers Squibb, Camden Police Department, U.S. Department of Justice, Bucks County Community College, Camden County Education and Technology Training Center, Lower Moreland Township School District, and Audubon School District. Specializing in customer training needs assessment, curriculum and courseware development, training documentation creation, instructor-led training, communication strategy development and implementation, and customer support, Marlene formed a business partnership with IBM in the mid-eighties. She provided training services to a variety of IBM’s clients and participated in corporate wide rollouts of Lotus Notes, WebEx, Sametime, Microsoft Office products and Corel. Marlene’s personal goal is to work with her clients to create a more productive workforce that will confidently embrace new software and use it effectively and productively to the benefit of the company. She does this by listening and understanding her end-users’ training needs, thereby developing creative cooperation and synergy with them. This rapport allows her to launch a communication strategy, that pro-actively sets expectations, establishes parameters, defines the software’s features, communicates timelines, and identifies training opportunities. The implementation of a training curriculum, which has been developed expressly for her end-users follows, designed to impart knowledge, hone their skills and increase their motivation to use the selected software. The focus is on results, which is achieved by making her end-users confident and self-reliant. Once this has been accomplished, the classic “Win/Win” has been achieved. Mrs. Stocks leverages her organizational and program management skills in her role as co-chair of the German-American Day Celebration Committee, which led the greater Philadelphia 2007 and 2008 commemorations by partnering with many area institutions and organizations to coordinate and promote the festival’s 34 events over twelve days. For her leadership, she was named the 2008 German-American of the Year by the International German-American Police Association. Marlene has used her German fluency to provide German language instruction at the University of Pennsylvania, St. Joseph’s University and to Siemens Financial Services. She worked with ESPE America, where she offered German language training and translation services, developed course materials and implemented a training curriculum for a proprietary contact management program. Her continued passion for the German language ever present, she is Head of School of the Immanuel German School, a private Saturday morning German program. Marlene has been affiliated with the school since 1975, where this year’s enrollment totals 120 children and 30 adult students. She manages a staff of 23. She is president of the Concordia Trust, a non-profit charitable foundation she founded in 2002, that promotes and supports German language education, scholarship and cultural programs. In recognition of exemplary leadership in the advocacy of German language education and for outstanding support and promotion of German and the study of German at the local, regional and national level, she will receive the American Association of Teachers of German “Friend of German Award” in November. Mrs. Stocks earned her Master of Business Administration Degree from Drexel University and her undergraduate degree from Temple University. She completed certificate programs at the LaSalle University Non Profit Management Center and the Goethe Institute in Berlin, Germany. She published Rittenhouse and Saur: Cornerstone of Colonial Communications printed in the Winter 2002 issue of RittenhouseTown: A Journal of History.

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